Commonly Asked Questions
The Info You’re After
What are the payment options?
We take Paypal and card payments
What is your return policy?
Please check out our policy page
What is the difference between HD Lace & Transparent Lace?
HD Lace is a very fine, delicate lace material. HD Lace creates a seamless hairline and melts more effortlessly than transparent lace.
What are the pros and cons of HD lace and Transparent lace?
HD Lace, due to its delicate material is not as durable as Transparent lace. The life span of HD lace is decreased the more the wig is worn.
Transparent lace is thicker than HD lace, it does not melt as flawlessly as HD lace.
However, as the material used for Transparent lace is more durable, it lasts longer than HD lace.
Should I go for HD or Transparent lace?
This depends on your preference and the reason for purchase. For example, if you are looking for an everyday wig, we would recommend the transparent lace especially for those with lighter skin complexions, those with darker complexions will have to tint their lace.
What is the difference between 6×6, 13×4 and full lace?
The measurements above refer the size of the lace
6×6 is our closure size and can be used to create a simple middle or side part.
13×4 is the size of our lace frontals. The frontal provides parting space from ear to ear.
Full lace means there are no wefts/tracks in the unit. The base of the unit is full lace.
Will my unit come fully customised?
Yes. All our units come fully customised and ready to wear – bleached knots, plucked hairline, baby hairs, if you would like your lace cut, please request at checkout, tinted lace to match your skin.
Once you’ve made your purchase, you will receive an email with information on what we need from you to complete the customisation process.
I’ve seen a unit I like on Instagram, how do I find it on your website?
At the bottom of our homepage are all the units that have been featured on our Instagram page.
If do no not find the unit there, the name of the wig will be in the caption on Instagram. You can use the search bar on our website to find the wig by searching the name. You can also contact us using our contact form
My closure or frontal is getting old and needs changing, can you help?
Yes, you can send in your old wigs for lace replacement
Please check out our wig revamp page
My wig needs a revamp! Can you help?
Yes, you can send in your old wigs for revamp
Please check out our wig revamp page
How long does a wig take to process after I’ve placed my order ?
Our normal wig making service takes 7-14 working days
How do I know my cap size?
Circumference 18”-21”, front to nape 11”-12.5″, ear to ear 11”-12”.5 = SMALL
Circumference 21.5”-22.5”, front to nape 12.5”-13.5”, ear to ear 12.5”-13.5” = MEDIUM
Circumference 22.5”-24”, front to nape 13.5”-14.5”, ear to ear 13.5”-14.5” = LARGE
What is 400g in terms of bundles?
3 bundles and a 50g frontal however, you can request how many bundles you would like for your unit
How would I know when my order is shipped?
Once your order has been collected, you will receive a notification and estimated delivery date from DHL.
I missed a delivery, what should I do?
If you miss your delivery, you will need to contact DHL to reschedule.
I need help cutting my lace. Can you help?
Yes, a lot of people struggle with cutting their laces, so we at Jemers hair always try our best to make life easier for our customers. So, you can request for your lace to be cut.